Legal

Refund & Cancellation Policy

Last updated: April 12, 2026

This policy governs payments made on the BurryBot AI platform (burrybot.bigburry.com), a product of BigBurry Hypersystems, Angamaly, Kerala, India. By completing a payment, you confirm that you have read and agree to this policy.

Summary: BurryBot AI charges ₹99/month per chatbot. You can cancel anytime — your bot stays active until the end of the current billing cycle. Refunds are available within 7 days of a charge only if the service had a technical fault on our end.

1. What You Are Paying For

The ₹99 (INR) charge is a recurring monthly subscription fee billed on the same date each month. It keeps your AI chatbot active and accessible to your website visitors. If a monthly payment fails, your bot will be automatically deactivated until the subscription is renewed.

2. Cancellation

You may cancel your subscription at any time by contacting us at support@bigburry.com or through the Razorpay customer portal link sent in your subscription confirmation email. Upon cancellation:

Your bot remains active until the end of the current paid billing period.
No further charges will be made after cancellation.
You will not receive a prorated refund for the remaining days in your billing cycle.

3. Refund Eligibility

You may request a refund for a specific monthly charge within 7 days of that charge date if:

Your bot was not activated within 24 hours of a successful payment due to a technical error on our platform.
You were charged more than once for the same billing cycle (duplicate charge).
Your payment was debited but the subscription shows a failed or inactive status.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

Change of mind after the subscription is activated.
Partial use of the service during a billing cycle.
Inability to use the service due to issues with your own Gemini API key.
Account suspension due to violation of our Terms & Conditions.
Requests made more than 7 days after the charge date.

5. How to Request a Refund

Email us at support@bigburry.com with the subject line "Refund Request — BurryBot". Include:

Your registered email address.
Your Razorpay Payment ID (available in your payment confirmation email).
A brief description of the issue.

We will review your request and respond within 3 business days. Approved refunds are processed to the original payment method within 5–7 business days, subject to Razorpay's processing timelines.

6. Disputes

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank. Chargebacks initiated without first contacting us will be contested. All disputes are governed by the laws of India and subject to the jurisdiction of courts in Ernakulam, Kerala.

7. Contact

For refund or payment queries:
BigBurry Hypersystems
Angamaly, Kerala, India
Email: support@bigburry.com
Response time: within 3 business days.